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Chema Basterrechea

Global President & Chief Operating Officer – Radisson Hotel Group

Biography

Chema Basterrechea serves as the Global President & Chief Operating Officer at Radisson Hotel Group based in Brussels, reporting directly to Federico J. González, Executive Vice Chairman of Radisson Hotel Group.

Basterrechea is responsible for all Operational and Commercial matters including brand standards implementation, operating procedures, commercial activities, Hotels and Areas P&L’s, introduction of operating models and organizational efficiency, and improvement of the company’s profitability and brand awareness. He also works to identify new market segments and helps to expand the existing customer base of the group.

His direct reports include All Geographical Areas Senior Vice Presidents across Europe, Russia, Middle East, Africa, SEAP and South Asia (> 1200 Hotels, > 110 countries) as well as the corporate leaders of Operations, Franchise Services, Asset Management, Food and Beverage, Revenue Management, eCommerce, Marketing and Sales across the whole company.

Basterrechea has 30 years of successful experience providing strategic and operational leadership in the hospitality industry. As former Chief Operating Officer of NH Hotel Group and Chief Executive Officer of NH Hotel Group in several countries, he brings a strong track record of performance in turnaround and fast-paced organizations. His keen insights team approach and strong customer-centric philosophy drive organizational improvements and best practices implementation. He has led several M&A processes in different countries.

Basterrechea is fluent in English, Spanish and Italian, and holds a master’s degree in business finance from the University of Wisconsin in the U.S. and a Master of Business Administration degree from the University of Oviedo in Spain. He also is a graduate of the London Business School’s Senior Executive Program, IESE Business School and Dublin City University.

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